Contact Steam Customer Service
Steam Phone Numbers and Emails
Customer Service Number:
-
(425) 889-9642Voicemail
Steam Emails:
Steam Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Steam Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Steam is 4258899642. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Steam may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Steam Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Steam is 4258899642. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Steam may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Steam mainly because of cards, account and product/ service.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Steam is questions@valvesoftware.com. 52% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
How to Contact Steam?
Most Popular Number:
| Total calls: 28 133 | Issues resolved: 545 | Last call: Feb 10, 2026 |
Contact Information
Steam Website:
Steam Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 1688
Bellevue, WA 98009
United States
Other Location:
Rödingsmarkt 9
Hamburg 20459
Germany
Steam Customer Service Reviews
Hacker keeps taking my account. And contacting Steam to assist with recovery is horrible.
I assume it's why they are using you to help.
Anyway, temp password didn't work. Can we try again?
Other way? Still
I need to know to get the off of the I miss it and can't read the number can y'all please help me get number back i card 5 days ago from Walmart and I have heard from any steam and my kids are really wanted to play there games so can help me with getting the number
Whenever I buy a steep gift card. There was some sort of problem, especially when it's a higher amount of cards that whenever I pay the money by card on card, it doesn't seem to work or even if I pay cash 9 times out 10I have trouble redeeming my money from gift cards.
But that's what my grandson. Another people have asked for so I've done as I've been asked and got gift cards and faithful.
But I hate it when they don't work. And I get told you'll wait 24 hours or contact steam directly, and there's no way of contacting you guys, I need to talk to human, not leave messages or wait for feedback.
How Good is Steam's Customer Service?
Summary of Steam Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Steam?
Cards Question:
- “My cards not working”
- “One of my steam cards didn't work”
- “My boyfriends $30 card is saying it has already been used when he try’s to use it and we just bought it”
Account Question:
- “Trouble with my account”
- “Trouble with account”
- “Codes on cards”
Product/ Service Question:
- “Game purchase”
- “Purchase was made but not in library to install and took out twice”
- “Bought a game and won't process my payment! But leaves it pending and won't download the game”
Request for Information Question:
- “Need help”
- “I need help”
- “Need assistance”
Refund Question:
- “Refund cards not working”
- “Refund”
- “My money back the game di”
Payments and Charges Question:
- “I brought a item and it took my money and said purchase failed and I got nothing”
- “Pending transaction”
- “Someone has fraudulently used my card on this site”
Activation/ Cancellation Question:
- “Need too renew a password”
- “Current activation”
- “Activate steam Carter”
Shipping and Delivery Question:
- “Did not get what I purchased”
- “Targeta cobrada pero no enviada”
- “Didn't get money for the card”
Return/ Replace Question:
- “Return money”
- “Changed my password and it won’t let me sign in with said password and now it won’t let me reset it either.”
- “Would like a replacement on a steam card”
Website/ Application Question:
- “Unable to download”
- “Steam application is not opening”
- “No download any games”
Staff Question:
- “Customer service”
- “Need A Technician My Service Are Not Working And Messing Up.”
- “I have an issue with your streaming service please”
Employment Question:
- “Employment”
- “Payoff amount”
- “I still have not heard a word from STEAM and I am becoming a very PISSED customer I need answers today.”
Other Question:
- “Baned”
- “Cannot gift on steam”
- “DLC”
Compare Steam Customer Service To
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