Steam Phone Numbers and Emails

Customer Service Number:

  • (425) 889-9642
    Voice mail box

Steam Emails:

Customer Service
General Info
Source Engine SDK

Steam Contact Information

Steam Help Center:

Corporate Office Address:

Valve Corporation
P.O. Box 1688
Bellevue, Washington 98009
United States

Other Info (opening hours):

European Data Protection:

Valve GmbH

Att. Legal

Rödingsmarkt 9

D-20459 Hamburg

Germany

Customer Service Rating and Reviews

1.7 / 5
Poor
Margarita R Muf
Card no good
1.0

This company not have customer service is terrible went you call nobody take the calls always is the answer machine take the call please l want my money back

Pissedconsumer3944114
Contact customer support for Steam is too complicated!
1.0

I tried to contact customer service about my account and would like to talk to a real person. No customer service in person is available! You must go through their website to which is why I have ...

Summary of Steam Customer Service Calls

11.4K TOTAL
CALLS
00:47 AVG CALL
DURATION
5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Steam Customer Service?

Cards Question:

  • “Bought stream cards that didn't activate”
  • “I bought 2 50.00 steam cards and not good”
  • “Card issue”

Account Question:

  • “Steam account”
  • “I got my account stolen”
  • “Took money from my account without giving the game”

Product/ Service Question:

  • “Damaged steam gift card code”
  • “My games arent mine”
  • “Damaged codes”

Request for Information Question:

  • “Need help getting into my account”
  • “About a bad card i recieved”
  • “I want to check the time my card was used”

Refund Question:

  • “Refusing Refund/Fraud”
  • “Refund”
  • “Refund issues”

Payments and Charges Question:

  • “Steam deck payment”
  • “I am being asked for 100$ in order to reset my payment hostory”
  • “Pending transaction”

Activation/ Cancellation Question:

  • “Activate”
  • “To activate my card”
  • “Purchase cancellation”

Shipping and Delivery Question:

  • “I can't get the code”
  • “Early access beta for COD MW purchase not able to access game”
  • “Never received my card through email”

Return/ Replace Question:

  • “Return of money for underlivered money”
  • “I need to return card $50”
  • “Replace cards”

Staff Question:

  • “Customer service”
  • “Not happy with customer service”
  • “Speak to customer care service”

Website/ Application Question:

  • “Cannot navigate thru website”
  • “The website won't work”
  • “Cant launch application”

Other Question:

  • “Steam”
  • “I have been scammed”
  • “Microsoft Flight Simulator GOTY Standard Edition”

About

Steam Privacy Policy
Information The User of company services provide to Steam when participating in competitions, contests and tournaments or responding to surveys, e.g. If The User of company services terminate The User's Steam User Account, The Customer's Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage. In certain cases Personal Data cannot be completely deleted in order to ensure the consistency of the gameplay experience or the Steam Community Market. For instance, matches The Client of Steam have played that affect other players' matchmaking data and scores will not be deleted; rather, The User's connection to these matches will be permanently anonymized. Please note that Valve is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.
To read more: https://store.steampowered.com/privacy_agreement/
Top Steam Services

Customer Care

Top Steam Products

Gift Card, Refill Card, Account

Steam Pros and Cons

Pros: I need my money back right now, I want my refund, Dont know, Steam support didnt help, Sometimes works

Cons: No customer service, Could not use my card, Could not redeem, Need my money back asap, Customer service

Related Companies

Valve Corporation, Steam Card Delivery, Campo Santo

Steam reviews and complaints

Steam is ranked 93 out of 694 in Games and Movies category

Area Served

USA, Canada, Australia, UK, Europe, Worldwide

Payment Methods

PayPalVISAMasterCard

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