Steam Phone Numbers and Emails

Customer Service:

  • (425) 889-9642
    Voice mail box

Steam Emails:

Customer Service
General Info
Source Engine SDK

Steam Contact Information

Steam Online Chat:

Corporate Office Address:

Valve Corporation
P.O. Box 1688
Bellevue, Washington 98009
United States

Other Info (opening hours):

European Data Protection:

Valve GmbH

Att. Legal

Rödingsmarkt 9

D-20459 Hamburg

Germany

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Steam Rating Based on 800 Reviews

Rating details

2.0
more details
Customer service
Website
Product or Service Quality
Diversity of Products or Services

Rating stats

Rating trend

Summary of Steam Customer Service Calls

3.6K TOTAL
CALLS
00:50 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Steam Customer Service?

Cards Question:

  • “I bought one gift card and it said it was Allred used”
  • “Card is hacked”
  • “I bought 2 gift cards one not working, so I bought 3rd - need a $50 refund”

Account Question:

  • “My email and account name and phone number said it wasnt recodnized i tried all the methods to try to fix that but it keeps saying it doesnt match any records eveknow it does”
  • “I cant log in my steam”
  • “I got hacked need help getting my account”

Product/ Service Question:

  • “Not work”
  • “Damaged codes”
  • “Can5 pyt code in for my game that u paid for”

Refund Question:

  • “Refund issues”
  • “Refund my card”
  • “I need a refund for a game”

Request for Information Question:

  • “I want to check the time my card was used”
  • “I need to speak about a refund”
  • “Need to talk to a real person”

Payments and Charges Question:

  • “Fraud charges on my debit card”
  • “Unauthorized access to my account”
  • “Payment”

Activation/ Cancellation Question:

  • “Cancel a subscription”
  • “Didnt activate”
  • “Activation code invalid”

Return/ Replace Question:

  • “Return cards”
  • “Return”
  • “Changing email”

Shipping and Delivery Question:

  • “I can't get the code”
  • “I need to change my shipping address”
  • “Shipping address change”

Website/ Application Question:

  • “When ever I click start for need for speed it says application not found”
  • “Someone is using your site as a snuff movie tyler mckenneys”
  • “Cant launch application”

Other Question:

  • “Trying to get to get my code sent to my email”
  • “Cust”
  • “Issue with installing”

About

Steam Privacy Policy
Information The User of company services provide to Steam when participating in competitions, contests and tournaments or responding to surveys, e.g. If The User of company services terminate The User's Steam User Account, The Customer's Personal Data will be marked for deletion except to the degree legal requirements or other prevailing legitimate purposes dictate a longer storage. In certain cases Personal Data cannot be completely deleted in order to ensure the consistency of the gameplay experience or the Steam Community Market. For instance, matches The Client of Steam have played that affect other players' matchmaking data and scores will not be deleted; rather, The User's connection to these matches will be permanently anonymized. Please note that Valve is required to retain certain transactional data under statutory commercial and tax law for a period of up to ten (10) years.
To read more: https://store.steampowered.com/privacy_agreement/
Top Steam Services

Customer Care

Top Steam Products

Gift Card, Refill Card, Account

Steam Pros and Cons

Pros: I need my money back right now, I want my refund, Sometimes works, Steam support didnt help, Dont know

Cons: No customer service, Could not use my card, Need my money back asap, Customer service, I want my refund

Related Companies

Valve Corporation, Steam Card Delivery, Campo Santo

Steam reviews and complaints

Steam is ranked 68 out of 545 in Games and Movies category

Area Served

USA, Canada, Australia, UK

Payment Methods

PayPalVISAMasterCard

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