Contact Steam Customer Service
Steam Phone Numbers and Emails
Customer Service Number:
-
(425) 889-9642Voice Mail Box
Steam Emails:
How to Contact Steam?
Most Popular Number:
| Total calls: 27 016 | Issues resolved: 507 | Last call: Mar 25, 2025 |
Steam Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Steam Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Steam is 4258899642. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Steam may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Steam Customer Service is rated at 1.7 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Steam is 4258899642. 23% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Steam may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Steam mainly because of cards, account and product/ service.
5% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Steam is questions@valvesoftware.com. 53% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as difficult.
Contact Information
Steam Website:
Steam Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Address:
P.O. Box 1688
Bellevue, WA 98009
United States
Other Location:
Rödingsmarkt 9
Hamburg 20459
Germany
Steam Customer Service Reviews
Bad news. They don't seem to have any customer service.
They need to be put out of business. This happened before & I should never have used them again.
How Good is Steam's Customer Service?
Summary of Steam Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Steam?
Cards Question:
- “Scratch the number of back of card”
- “Steam Card Pin has already been used”
- “Steam cards not working”
Account Question:
- “Account got hijacked”
- “Can't read code”
- “Can’t read code”
Product/ Service Question:
- “The number on the back was damaged”
- “Issue with purchase”
- “I have a complaint”
Request for Information Question:
- “Trying to find out delivery information”
- “About a steam card”
- “Need help with accoy”
Refund Question:
- “To refund steam cards”
- “Refund”
- “Steam Refund”
Payments and Charges Question:
- “To have payment of my redeemed card”
- “There are 2 transactions that I didn’t authorize”
- “I paid for an online zip card for 20dollars .I can't get it activated can u active it for me”
Activation/ Cancellation Question:
- “Trying to activate card”
- “Activate a card”
- “Cancelled order”
Shipping and Delivery Question:
- “Shipping issues”
- “Tarjeta no activada”
- “Not received card”
Return/ Replace Question:
- “Return a game”
- “Return a gift card that # s came off with code on tape”
- “Return 2 unactivated $20cards purchased at Walgreens”
Website/ Application Question:
- “Because *** call of duty is not installing and is stuck on on damn number”
- “I reinstalled my windows and redownloaded steam and my gut sunk when found out my account level and games were gone so i searched up the games i had and it told me to rebuy them please help me”
- “Steam application broke”
Staff Question:
- “Need A Technician My Service Are Not Working And Messing Up.”
- “I have an issue with your streaming service please”
- “Customer service sucks ***”
Employment Question:
- “Employment”
- “Payoff amount”
- “I still have not heard a word from STEAM and I am becoming a very PISSED customer I need answers today.”
Other Question:
- “Scammed”
- “My last 5 steam nuber was scratched out”
- “Redeem problem”
Compare Steam Customer Service To
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