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It's called "Steam" for a reason seeing that the website makes you steamed when trying to request a refund. Purchased a game that was on "sale" and requested a refund the same day, stating that the game runs terrible and so forth. They emailed me back claiming that...
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I didn't like
  • Refund policy
  • Lack of customer service
#1291644
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Steam - Terrable

My bank is being used. I don't have a steam account.
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Staff
#1268138
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Steam - My son brought a game.

Steam - My son brought a game.
We cancel game and requested refund as we couldnt even play it, received email to say they will look into it and still havent heard a thing we paid on 26th march cancel it on 28th March and no refund given. Please see attachments
#1241738
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Steam's customer service is the biggest joke of all time. I can honestly say that their customer service is worse than Capcoms, Arc System Works, Namco Bandai, Microsofts, Apples, Walmarts, Electronic Arts, your local banks, your political systems contact line and a...
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1.7
I liked
  • Easy to purchase and download games
I didn't like
  • Refund system
#1179189
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I downloaded 100 dollars worth of games and a week later they are all uninstalled. these guys are *** crooks! please do not make my mistake and *** steam! they are ignorant *** who only care for your money and they provide the slowest customer service I have ever...
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2.4
Una, Gujarat
I didn't like
  • How they uninstalled all my games
#1167817
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Steam - Customer Care Review from Bellevue, Washington
They ban you from all discussions if you raise any issues against them. Absolute zero customer service. Purely for profit. No care AT ALL for the customer. I have tried to talk to them about my issue & they completely ignore me and try to erase any record of my...
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2.6
#1163693
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Steam aka valve customer service is the worst ever.Its bad when EA ,the worst company in the world for 2012-13 has better customer service than u.ID rather deal with them anyday than steam.I had money taking out of my account and then steams says purchased failed.WTF....
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1.2
#1139941
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I have four complaints about Steam: 1) The site breaks down, sometimes for days, but there is no notification to clients, leading some to wonder if the problem is at their end when it is actually because Steam is down. 2) They usually don't respond to communications I...
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3.8
#1133000
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10 years of service with Steam, and like the 2 or 3 issues I have had in 10 years, this time is the worst, Days have gone by since I had my ticket in, my account is hacked as I can not sign in to my home page or the forums, it does not recognize my email address, 2...
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3.2
I liked
  • Servers
  • Connections to friends
I didn't like
  • As gamers do not have a choice if we want to play these games
  • Password change sucks
  • Customer support sucks
#1126248
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Steam - Fool me twice

Bought a game. Took FOREVER to download then doesn't load. Worked through FAQs and technically works but so slow, useless. Tried another game. Again took FOREVER to download and would not load. Did all FAQs and then support nonexistent. Do not recommend this company.
1.0
Details
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1095548
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