Steam
Steam Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Steam has 1.9 star rating based on 2714 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Steam to a friend or colleague.
- Rating Distribution
Pros: I need my money back right now, Dont know, I want my refund.
Cons: No customer service, Could not use my card, Could not redeem.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Steam has 1.9 star rating based on 2714 customer reviews. Consumers are mostly dissatisfied.
8% of users would likely recommend Steam to a friend or colleague.
- Rating Distribution
Pros: I need my money back right now, Dont know, I want my refund.
Cons: No customer service, Could not use my card, Could not redeem.42% of users think that Steam should improve its Customer Service.
36% of users say that they might use Steam in the future for similar services or products if the company resolves their current issue.Recent recommendations regarding this business are as follows: "Don't buy them", "Don't ever play games on snazzy because they give you a code that don't work", "Good", "Be careful when purchasing tickets period. Know venues policies first and know you are positively attending event", "Steam is the best card".
Most users ask Steam for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Website. The price level of this organization is high according to consumer reviews.
Media from reviews
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Getting my account back
My steam account xz_510 was stolen and was being held hostage with threats to delete the account that I spent a lot of money on this account.
The thief, discord name is John Vert (Official) or john.vert_moderator and his helper is Cholee_Janee or cholee_janee.
- Convenience
- Mobile
Preferred solution: My account back
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Louisville, Kentucky
Lack of support for their own mistakes
They switched my location from USA to RUSSA.
I've tried for months to get it resolved.
Their reply. Spend more money to correct their mistake.
Their hands are tied unless I SPEND MORE MONEY.
I will not spend another dime with this company until they fix THEIR error. Since that's not likely to happen I will go out of my way to not spent any money to support this company.
User's recommendation: Avoid Steam (not likely) but be aware they are not helpful.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Midleton, County Cork
Resolved: Well selling bad card at Tesco store
Company fixed the issue and I have been provided with partial refund. Because I waste 25.
The stream card I bought in Tesco never had a problem ad told bad card that ad it's was used di never used them in life don't knw nothing Abt can he help me
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Verified ReviewerSteam company isnt giving me a refund for 2 $50 steam gift cards that i bought and couldnt use because it says already been used even though i had to scratch seal off to get the cofe
I bought two Steam cards at GameStop for the amount of $50 each. I attempted to use them but was informed that they were already used.
The seal was still over the code, so I'm unsure how that happened. I sent proof to Steam support, who finally replied instructing me to log into steampowered.com.
I don't have an account there and there seems to be no way for me to create one. I've tried.
- Nice gift
- Poor customer service
Preferred solution: Full refund
User's recommendation: Recommend not to buy because of poor customer service
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Verified ReviewerSteam says card redeemed only scratched it off
Im not happy at all with this this is the forth time this haz happens always but then from smiths toys Carlisle always shows redeemed why when I just scratched it of
- Good cards
- Not good if it doesnt work
Preferred solution: Full refund
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Verified ReviewerTerrible Support Experience – No Resolution, Just Avoidance
Ive been a loyal Steam user for over 10 years, but my recent experience with their support team has been beyond frustrating. My credit card, which Ive successfully used on Steam and other platforms for years, was suddenly restricted without any prior notification.
When I reached out to their support, they claimed the restriction was due to potential disputes or unauthorized activity.
To confirm, I contacted my bank, and they assured me there were no issues on their end. This clearly indicates the problem is with Steam, yet when I explained this to their support team, I was met with indifference.
Instead of addressing the issue, they provided me with completely impractical solutions:
Use retail stores or online shops to buy Steam cards My country isnt even listed in their supported stores, leaving me vulnerable to potential scams.
Use a different payment method Ive repeatedly explained that I only have one payment method, and Im not going to incur extra costs to get a new card just for Steam. When I asked if Steam would cover these costs, they ignored the question entirely.
To make matters worse:
Theyve closed 3 of my tickets with an automated response.
Ive requested to escalate the issue to a supervisor more than three times, yet Ive been completely ignored.
Its clear their main goal is to get rid of customers quickly to maintain their support statistics, rather than actually resolving issues.
Steams lack of accountability, unhelpful responses, and poor customer care have completely eroded my trust in the platform.
If youre considering using Steam, be aware that if you encounter a payment issue, youll be left to deal with it on your own without proper support. Extremely disappointing from such a major company.
- Are the only gaming platform with vast variety of games
- Non-existent customer support
Preferred solution: Explanation and solution as to why my card was restricted
User's recommendation: Don't hope for a resolution from customer support, just go online on every social media or feedback websites to share your experience or if you are based in US or Canada contact BBB
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Verified ReviewerCard number couldn't understand when I starch it
I need to refund 100 dollars 2 card . When I scratched it . The number couldn't understand so pls refund my 100 Cad in my credit card
Preferred solution: Full refund
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Verified ReviewerLost phone number, they will not fix the issue with the authentication guard not letting me in anywhere
I lost my phone, lost that number, signed out of all devices, and none of my recovery codes for the authentication guard work. I can't get into my account now.
Preferred solution: Authentication guard removed mobile can just use my email and password for recovery. I have proof I am me
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Verified ReviewerAccount stolen Need help immediately
Someone changed all my credentials on steam. my email, password, and phone number.
i have my bank card on that account and if it starts getting charged I'm in trouble. I've already spent thousands of dollars on that account so i need to get it recovered.
if i need someway to verify the account i can use my card number. ive tried to recover the account myself but nothing on the wizard is helping me and i cant and I'm really stressing out
- Gaming is great and steam is the best software to use for games
- People can steal you account and you could lose a lot of money
Preferred solution: my whole account back
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Verified Reviewer |
Arlington, Virginia
No helping spent my money on a card that don't work
Didn't help a waste of time and money I bought a used steam card I tried to contact Valve to no avail it's a gimmick
User's recommendation: Don't buy steam cards it's a risk
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Verified ReviewerCard i bought dnt work
I just want to figure out what I should do now and how I have to go about this to get it fixed. What needs to happen or what is my next step?
Preferred solution: Full refund
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Verified Reviewer |
Dallas, Texas
Steam card
I went up to Walmart and talked to them, telling them about the problem that I was encountering. They told me that I had to get in contact with you guys to let you know that I'm having problems inputting the code for the card. I was going to try to see if I could get another code, or if I could get my $30 back.
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Verified ReviewerDamaged gift cards
I purchased 5 $20 gift cards from a neighborhood cvs store on February 24 and they were all damaged . I havent been successful on reaching a representative from steam and unable to proceed with the website
Preferred solution: I purchased defective gift cards and I would like to get valid gift cards
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerScratchnumbers off
I went to scratch off for the code and the number came off. I can't read it.
Try figuring it out. It's not readable. Make it easier to scratch off without the numbers coming off. Also, make it easier to contact Support.
It was also difficult to scratch. Furthermore, how do we straighten out this situation when we cannot see the code?
- Good card
- Hard to scratch
Preferred solution: Full refund
User's recommendation: Make it easier to scratch
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAm having issues with my steam card
You have not help me out yet with the card code
If possible you can help me with those code back I will be grateful hopefully I will be expensive the codes in my email
I got two steam card and I scratch some numbers out of it please I still have the receipt with me and the card how can you please help me out so I can get my money
Preferred solution: Full refund
User's recommendation: I just need your help please
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGift strected off wrong
The gift card was scratched off incorrectly, and I have been unable to get help in response. I need help in fixing the card which was bought for my grandson as a Christmas gift.
The gift card was $50. Email: rnmom7760@***.com.
Preferred solution: Just would like a new card or code to activate card
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCoawards afraid to answer basic questions about their own products
Steam used to be great in that a) it issued refunds within days of playing. Now you can't get one if you played for over 2 hours and that's the amount of time cutscenes take in the begining.
Steam used to answer questions so you could play the damn games.
No more. They can't even outsource. All emails are blocked. No humans can be reached.
If you have a game and Steam ruins it.
Too bad. Steam HATES you.
- Games
- Unplayable once you find a glitch
- And they cause glitches
Preferred solution: FIX MY GAME. I paid for it, and now I can't play it. FIX THE GAME.
User's recommendation: emulators and piracy
Steam FAQs
Steam is a cloud-based gaming platform. Launched in 2003, it offers a lot of games for players and multifunctional possibilities for developers. Cloud storages, game updates, social media networking services are other Steam options.
Steam Support states that refunds can be issued within two weeks provided that a game has been played for no more than two hours. It may take up to a week for approved refunds to appear in the account. Denied refund inquiries can still be contested with the Steam Support team.
To share games, you should apply the Steam Family Library Sharing feature. It allows sharing games with up to ten computers. The feature can be set up in the Steam menu by selecting Settings and confirming authorization. Please note that not all games can be shared.
To return a game, you should submit a refund request to the company support team within two weeks of purchase. It may take even a week for a return to be approved. The funds should appear in your account after seven days following the approval.
Steam gift cards come in denominations of USD 20, 50, and 100. Being both digital and physical, they serve as gift certificates that can be redeemed for a game, soft, and hardware.
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