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Advertised vs Delivered
Customer service
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Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Steam's customer service is the biggest joke of all time. I can honestly say that their customer service is worse than Capcoms, Arc System Works, Namco Bandai, Microsofts, Apples, Walmarts, Electronic Arts, your local banks, your political systems contact line and a plethora of others.

I decided to use their business during the year of 2015. Big mistake.The customer service is laughable, takes too long to actually talk to a real live human being and on top of that, their refund system is downright broken and useless. Their requirements to get refunds is just absolutely absurd.

On top of that, Valve seems to love censoring their fans who are angry at a product/ let companies, lie about their current state of a product. PATHETIC AND SAD!

Product or Service Mentioned: Steam Customer Care.

Reason of review: Problem with delivery.

Monetary Loss: $45.

Preferred solution: Full refund.

I liked: Easy to purchase and download games.

I didn't like: Refund system.

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